WHEN WILL MY BOOKS ARRIVE AND OTHER IMPORTANT QUESTIONS
You may also give us a call at 6908 5510 instead of going through the whole page!
SHIPPING AND DELIVERY
When will my books arrive?
Your order will be sent to you via registered courier and you'll receive your delicious books in 5 to 10 working days.
How much is local (SG) shipping?
Shipping is FREE for all local orders with no minimum purchase needed!
Your order will get to you in 5 to 10 working days.
What about shipping internationally?
We've got you. Your shipping rate is calculated automatically during checkout but here are the details.
Malaysia: SGD6 per item, 10 working days
Asia-Pacific region: SGD12 per order, 10 working days
The rest of the world: SGD16 per order, 15 working days
Can I get my books sooner?
ORDERS AND PAYMENT
How can I make payment?
The webstore accepts:
PayNow, PayLah or bank transfer
Debit, credit or PayPal payments
I would like to make a purchase for my school/organisation. What should I do?
At checkout, select the PURCHASE ORDER option.
We’ll send a quotation for your selected items so that you may raise a purchase order.
Once the PO has been approved, we’ll make the delivery and then submit an invoice or e-invoice.
My order is damaged / I would like exchange it for something else. What happens now?
I'm so sorry! Please send an email to firstname.lastname@example.org with your order number in the subject.
We'll take returns and exchanges for purchases delivered to addresses in Singapore:
- within 7 days of you receiving the package
- that are in an unsullied state and haven't been thumbed through (for exchanges)
All exchanges can be made at Closetful of Books headquarters.
I would like to gift a book. Can you make it special?
Always! We can wrap up your gift and accompany it with a special note from you.
At checkout, put your special message in the Notes box. If you've already completed checkout, forward your order confirmation email to email@example.com and let us know what you would like us to include. Thank you, you awesome person!
I can't find the book I want. HELP!
Please use the chat button at the bottom right of the screen or call 69085510. We'll help you out right away!
The book I want is out of stock. HELP!
Thank you for checking! Please send us an email at firstname.lastname@example.org or use the chat function on the bottom right of the screen. Let us know which title you would like and we'll do our best to get it to you.
other bonus things
How will I know if I'm one of the lucky 100 to receive the free, very pretty SWF 2020 tote bag?
**FULLY REDEEMED** The first 100 orders, with a minimum purchase of SGD35, on the SWF Festival Bookstore will receive the free SWF tote bag!
The SWF 2020 tote bags are available for sale. So please don't be too sad. You can buy yourself one here!
I'm sad that there are no book signings this year. Can you help?
I'm very sad too. Book signings are one of my favourite things to be a part of at a festival.
We've organised for some authors who live outside of Singapore to send us autographed book plates. We will also try our best to have authors who live locally autograph the books before we send them to you. Search AUTOGRAPHED BOOKPLATES when browsing for books to find books that will come accompanied by an autographed bookplate from the author.
Hopefully, we'll see you at the festival next year and we can go nuts getting our books autographed!
Is there a bookstore at beautiful The Arts House this year?
There will also be some programmes at The Arts House so you'll still have an excuse to visit it. Find the programmes here.
HAVE A DIFFERENT KIND OF QUESTION?
Closetful of Books
Oxley BizHub 1
71, Ubi Road 1, #07-43